Become a Computer Support Tech

Computer support specialists such as help-desk technicians and tech support specialists provide technical assistance, support and advice to customers and other users. They troubleshoot problems and provide technical support for hardware, software and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties.

Computer Support: Education & Training

Most employers prefer to hire people with some formal college education. However, a computer support degree is sometimes secondary to relevant experience and training. Some employers require a bachelor’s degree in computer science or information systems; others may require only a computer-related associate degree. Certification and practical experience demonstrating computer skills is essential for applicants without a relevant degree.

Due to the fast changing nature of the high tech industry, continuing education is of prime importance. In order to stay competitive and achieve career goals, additional certification is often required. This is only one of the reasons you should consider entering a computer support degree program.

Computer Support: Salaries

According to the Bureau of Labor Statistics, median annual earnings of computer support specialists were $41,470 in May 2006. The middle 50 percent earned between $32,110 and $53,640, and the highest 10 percent earned more than $68,540.