Network Support

Network support techs provide day-to-day technical support to employees for network infrastructure. They all install, configure and troubleshoot desktop systems, workstations, servers and network issues.

Technical skills may include UNIX Shell/Perl Scripting, UNIX administration, Windows administration, SQL and network security (firewall and spamwall). If you're thinking of an information technology career, of course you'll also need working knowledge of PC compatible hardware and software.

Network Support Training and Education

Most employers prefer to hire network support people with some formal college education. However, the type of degree is sometimes secondary to relevant experience and training. Some employers require a bachelor’s degree in computer science or information systems; others may require only a computer-related associate degree. Certification and practical experience demonstrating network skills is essential for all applicants with or without a relevant degree.

Due to the fast changing nature of the tech industry, even if you have begun an IT career, continuing education is still of prime importance. In order to stay competitive and achieve career goals, additional information technology training and certification is often required.

Typical credentials for network support professionals might be: A+ Certification, MCP-Microsoft Certified Professional, MCSE, Novell certification, and Cisco CCNA certification.

Network Support Salaries

According to the Bureau of Labor Statistics, the median annual earnings of computer support specialists were $41,470 in May 2006. The middle 50 percent earned between $32,110 and $53,640, and the highest 10 percent earned more than $68,540.

According to Robert Half Technology, starting salaries in 2007 ranged from $27,500 to $37,000 for help-desk workers. Starting salaries for desktop support analysts ranged from $46,500 to $65,250.